Quick Snapshot
Pay: $19–$20/hr base + commission
Phone level: HIGH
Degree required: No — high school diploma/equivalent required
Experience level: Previous retention, sales, or collections experience required
Best fit for: Retention, collections, sales, call center, client success, or de-escalation backgrounds
➡️ Grab the Matching Resume Template Here
🔗 Apply on the Employer Website — Beyond Finance
Okay, this one is for the people who are good at talking someone off the ledge without losing their patience 😭
Beyond Finance is hiring a remote Client Retention Specialist, and the base pay is $19–$20 an hour, with the opportunity to earn commission based on retention performance.
Now, before anybody sees “remote” and runs to apply — this is definitely a phone-heavy position.
You’d mainly be talking with clients who are already enrolled in Beyond Finance’s financial hardship program, especially people who may be frustrated, considering leaving, or struggling to see the value in staying enrolled.
So this is less “basic customer service” and more retention + de-escalation + problem-solving + a little persuasion.
What would you actually be doing?
A lot of the job comes down to helping clients understand their options and keeping them engaged in the program.
You’d be:
- Educating clients about their financial hardship program
- Talking with upset or stressed clients and helping de-escalate the situation
- Reviewing their current financial situation
- Looking for solutions that may help them stay enrolled
- Documenting conversations and account updates in a CRM
- Working toward retention goals
- Providing customer service primarily by phone
And yes — they specifically mention high call volumes, so this is not one I’d label as low-phone at all.
Who are they looking for?
This one could be a strong fit if your background includes:
retention, sales, collections, customer service, account management, call center work, or de-escalation.
Experience in retention, sales, or collections is actually required, so I would not treat this as an entry-level position.
They also want someone who is comfortable negotiating, staying calm under pressure, working with different personality types, navigating a CRM, and handling a fast-paced environment.
A high school diploma or equivalent is required. An associate or bachelor’s degree is considered a plus, not a requirement.
Phone level 📞
I’m calling this one HIGH phone.
The posting says clients are primarily handled through inbound calls and also mentions the ability to handle high call volumes.
And because you’re working with people dealing with financial hardship, these probably won’t always be quick, easy conversations either.
So if you enjoy de-escalation and helping people find a solution, this could fit.
If you hate retention calls with every fiber of your being… I’m not going to lie to you and call this “customer service with a little phone work.” 😂
Pay
The listed base pay is $19–$20/hour.
They also mention commission tied to retention performance, so total compensation may be higher depending on performance.
Resume tip before you apply
For this one, I’d make sure your resume clearly shows any experience with:
client retention, customer retention, de-escalation, collections, sales, negotiation, objection handling, CRM systems, account management, financial hardship, customer education, active listening, conflict resolution, problem-solving, and high-volume calls.
Only use the ones that truthfully match your experience.
From your current Cozy Commute collection, I’d match this one most closely with the Customer Service & Client Success Resume Template, especially because the role combines customer relationship management, retention, issue resolution, and communication.
Apply directly through Beyond Finance using the employer application link below.
The Cozy Commute is not affiliated with Beyond Finance and is not involved in its hiring process. Job availability, pay, requirements, and other details are determined by the employer and may change at any time.
